gelora Platform Privacy Notice
This page describes what we collect when you use gelora and how we keep that data protected. We believe transparency about your information builds trust, so we've laid out our practices in plain language. Whether you access our platform on Android, iOS, or desktop, the same privacy commitments apply.
We at gelora operate in supported jurisdictions only. Our services are available only where local law permits. When you create an account with us, you share personal details—email, phone number, identity documents for KYC verification, and payment information. We take that responsibility seriously and explain below exactly how we handle each category.
What We Collect on gelora
Our data collection starts the moment you open an account. We collect your email address, phone number, and full name. During KYC verification, we ask for a government-issued ID—passport, national ID card, or driver's license—and may request a recent utility bill or bank statement to confirm your address. We also collect your chosen payment method details: if you deposit via DANA, e-wallet, mobile banking, or local payment, we record the transaction reference and timestamp.
When you log in on your mobile device, we note your device type, operating system version, and IP address. We track your account activity—login times, games played, bets placed, and withdrawals requested—to detect fraud and comply with anti-money-laundering rules. We do not sell this data to third parties; we use it only to run gelora and protect your account.
How We Protect Your Data on gelora
We encrypt all data in transit using industry-standard TLS (Transport Layer Security). Your password is hashed and never stored in plain text. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. We conduct regular security audits and maintain backups to prevent data loss.
Our KYC documents—your ID scan, address proof, and selfie—are stored in a separate, access-restricted vault. Only our compliance team and authorized payment processors see these files. We do not share your identity documents with marketing partners or advertisers. If you request account deletion, we retain only the minimum data required by law (transaction records for tax and anti-fraud purposes) and purge the rest within 30 days.
Third-Party Processors We Work With
We partner with payment processors to handle online payment, e-wallet, mobile banking, local payment, and online payment transactions. These processors see your transaction amount, timestamp, and account ID—but not your full identity documents. We also work with a KYC verification vendor who checks your ID against government databases; they delete your documents after verification is complete.
Our customer support platform logs your messages and account history so our team can help you quickly. Support staff in Jakarta, Surabaya, and Bandung may access your account details to resolve disputes or verify withdrawals. All support staff sign confidentiality agreements.
Your Rights Regarding Your Data
- Access: You can request a copy of all data we hold about you. Email our support team and we'll provide it within 14 days.
- Correction: If your name, email, or phone number is wrong, you can update it in your account settings or ask our support team to correct it.
- Deletion: You can request account closure and data deletion. We'll remove your personal data within 30 days, except records we must keep for legal compliance.
- Portability: You can ask us to export your transaction history and account details in a standard format.
Contact Us About Privacy
If you have questions about how we handle your data, or if you want to exercise any of the rights above, reach out to our support team. We respond to privacy requests within 7 business days. You can also contact us if you believe we've mishandled your information or if you want to report a data breach.
Our gelora platform is committed to keeping your data secure and your privacy respected. We update this notice whenever our practices change, and we'll notify you of any material updates via email. Your trust is the foundation of gelora, and we work every day to earn it.