geloraTerms of Use
When you access gelora on your Android phone via our APK, through an iOS browser, or on desktop, you enter into an agreement with us. These terms outline what we expect from you, what you can expect from gelora, and how we handle disputes, account security, and your data. We designed these terms to be clear and fair—protecting both your interests and ours.
Our gelora platform operates in supported jurisdictions only. We do not offer our services in regions where online gaming is prohibited by local law. By creating an account on gelora, you confirm that you are accessing our platform from a jurisdiction where our services are legally available, and that you are responsible for verifying compliance with your local laws.
This document covers account creation, deposits and withdrawals, bonus terms, dispute resolution, and our liability limits. If any term is unclear, our support team is available to explain it.
Account Opening and Your Responsibilities on gelora
When you open a gelora account, you provide us with personal information—your name, email, phone number, and identity documents for KYC verification. We use this information to confirm your identity, prevent fraud, and comply with legal obligations. You are responsible for keeping your account credentials secure. If you suspect unauthorized access, contact us immediately through in-app chat or email.
You must be of legal age in your jurisdiction to use gelora. We do not knowingly accept accounts from minors. If we discover that an account holder is underage, we will close the account and return any funds to the original payment method.
Your gelora account is personal and non-transferable. You may not share your login credentials, sell your account, or allow others to use it. If we detect account sharing or suspicious activity patterns, we reserve the right to suspend or close your account pending investigation.
Deposits, Withdrawals, and Payment Methods on gelora
gelora accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). When you deposit, funds are transferred to our merchant processor and held pending verification. We confirm your deposit against payment-gateway records and your account profile before crediting your balance. This process typically completes within a standard review window, though peak periods may introduce delays.
Withdrawal requests are processed through the same payment methods you used to deposit. We review withdrawal requests to prevent fraud and ensure compliance. Withdrawals are subject to a verification window; we do not process subject to verification. Once approved, funds are transferred to your payment method and typically arrive within a standard timeframe, depending on your bank or payment provider.
We do not charge fees for deposits or withdrawals on gelora, though your payment provider may apply their own charges. Check your payment method's terms for details.
If a deposit fails or is reversed by your payment provider, gelora will not credit your account. If you believe a deposit was processed but not credited, contact our support team with your transaction ID and payment-provider receipt.
Bonus Terms and Gaming Rules on gelora
gelora may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms—including minimum deposit amounts, wagering requirements, game restrictions, and expiration dates. We communicate bonus terms clearly when you claim an offer. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.
When you use gelora's games and markets—football (Liga 1, Piala AFF, Piala Indonesia), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile)—you agree to follow our game rules. Each game or market has specific rules governing how outcomes are determined and settled. We publish these rules in-app and on our website. If you dispute a game outcome, we review our records and settle disputes fairly.
We reserve the right to void any activity we believe violates our terms—including collusion, system manipulation, or abuse of bonuses. If we detect such activity, we may close your account and forfeit any associated funds.
Dispute Resolution and Liability on gelora
If you have a complaint about gelora, contact our support team first. We aim to resolve issues promptly. If you remain unsatisfied, you may escalate your complaint through our formal dispute process. We will investigate and respond within a reasonable timeframe.
gelora's liability is limited to the amount of funds in your account at the time of the dispute. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform.
These terms are governed by the laws of the jurisdiction where gelora operates. Any legal action must be brought in the courts of that jurisdiction. We encourage you to resolve disputes through our support channels before pursuing legal action.
Jurisdiction Notice and Service Availability
Our services are available only where local law permits. We do not offer gelora in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable laws. If you access gelora from a restricted jurisdiction, we may suspend or close your account without notice.
gelora reserves the right to modify these terms at any time. We will notify you of material changes via email or in-app notification. Continued use of gelora after changes are posted constitutes acceptance of the updated terms.
If you have questions about these terms or gelora's policies, reach out to our support team through in-app chat, email, or visit our FAQ section. We are here to help clarify any aspect of your gelora experience.